CUSTOMER SERVICE.
At PUSM, service does not end with the sale of the product. We strive to ensure complete customer satisfaction of your products throughout their lifetime. Regular and proper maintenance is the best way to protect your investment. Over the long-term this will provide you with safer, less problematic product performance.
If you encounter a problem or need technical support, contact your Local Sales Representative. To contact an In-house Product Specialist, call Customer Service at 0086-24-31098919
LET'S GET THAT FIXED.
If your PUSM device needs repairs, you can visit an Authorized Service Provider, or mail in your device. Whatever you choose, we’ll make sure your device works the way it should.
DISTRIBUTION AGENTS
- FIND YOUR LOCAL DISTRIBUTION AGENT
At present, we already have distributors in many countries around the world. You can email or call us, we will provide the information as fast as we can.
- HOW TO BE A DISTRIBUTION AGENT
PUSM Medical has been served in Medical Industry over a decade. We have many partners who have supported and helped us. We are fully aware of the importance of cooperation. Now we are looking for global distributors. We want to send a sincere invitation to the people who are full of ambitions: Be our partner!
Please contact us for the details.
FIND OUT ABOUT YOUR COURAGE
- PROCARE
We are expecting our medical device to perform at its best all the time. With PROCARE, our technician will ensure your device is ready to perform its best whenever it’s needed. There will be service letter and video on monthly basis, to provide preventative maintenance solutions, and service plans.
- PROCARE+
With the cooperation of the distribution agent, we will bring our services to the forefront. With PROCARE+, our Service Engineer will visit you on regular basis together with the latest updates from our Tech Team. To help you to improve the performance of your device and clear your doubts. You can decide the visiting time, kind of service and visiting interval.
- REFURBISHMENT
In PUSM, we value our clients’ investment very much. We provide REFURBISHMENT service to extend the device’s service life as long as possible. So our clients’ benefits will be maximal.
EXCHANGE and REPAIR EXTENSION PROGRAMS
We met a lot of
clients during last decade. We want to thank you for all your support. It’s our
pleasure to cooperate with you. In return for these clients that supporting us for years.
We are presenting you the EXCHANGE and REPAIR EXTENSION PROGRAMS. Please
contact us for further details.
FAQ
Q: What's the location of your manufacture?
A: Shenyang city, Liaoning province, China.
Q: Where is your sea port?
A: Dalian, Shenyang, Beijing port etc.
Q: Minimum Order Quantity (MOQ)?
A: 1 set
Q: How to pack?
A: a. Aluminum alloy box; b. Simple cartons; c. Autoclavable case
Q: Is possible to visit your manufacture?
A: Welcome to visit us!
Q: What is the lead time?
A: Average 3-7 days; 15 days due to customized products.
CONTACT SUPPORT
Whenever you encounter any problems, you can contact PUSM. Our support team is standing by 24/7.
Email: info@pusm-medical.com
Tel: +86-24-2351 9517